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General

Credits and Promotions

  • What does it mean when an item is Certified?
  • Pricing
  • Sitewide Coupon Codes

Where is my Order?

  • Shipping Policy
  • What does my order status, such as "Pending" or "Shipped," mean?
  • How do I know if you've received my order?
  • How do I know if my order has been shipped?

Returns, Refunds and Cancellations

  • Is there an extended return policy during the holidays?
  • How can I track the status of my return?
  • My package arrived damaged! What should I do?
  • What is the return and refund policy?
  • How do I return or exchange something?
  • How do I cancel my order?

Problem with my Order

  • Orders that cannot be changed
  • Undeliverable Packages?
  • Missing Package?
  • Update My Shipping Address

Manage my Account Information

  • How do I completely unsubscribe from emails?
  • How can I change my credit card details?
  • What payment options do I have?
  • How do I submit a California Consumer Privacy Act (CCPA) request?
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