General

Credits and Promotions

• What does it mean when an item is Certified?
• Pricing
• My Credits disappeared, what should I do?
• Sitewide Coupon Codes
• What are Discount Dollars and how do I use them?
• What are Credits and how do I use them?

Where is my Order?

• Shipping Policy
• What does my order status, such as "Pending" or "Shipped," mean?
• How do I know if you've received my order?
• How do I know if my order has been shipped?

Returns, Refunds and Cancellations

• Is there an extended return policy during the holidays?
• How can I track the status of my return?
• My package arrived damaged! What should I do?
• What is the return and refund policy?
• How do I return or exchange something?
• How do I cancel my order?

Problem with my Order

• Orders that cannot be changed
• Undeliverable Packages?
• Missing Package?
• Update My Shipping Address

Manage my Account Information

• How do I completely unsubscribe from emails?
• How can I change my credit card details?
• What payment options do I have?
• How do I submit a California Consumer Privacy Act (CCPA) request?